Privacy Policy

Preamble:

1. The Company has established internal rules and regulations with respect to protection of personal data. These rules, as set forth in the Company's employee manual, are intended to educate and train all Company employees and service providers in this area. In addition, the Company's policy to enforce security measures is well-known and understood by its employees and service providers.
2. When the Company requests personal data from any party, the use of such data will be clearly defined, and the Company will seek to limit both the extent of personal data obtained and the scope of its use in accordance with the purpose for which it is requested.
3. The Company's security measures are intended to limit the risk of unauthorized access to personal data (including loss, destruction, alteration or leak of any personal data) and to comply with applicable laws and regulations. The Company continuously strives to improve its program to protect all personal data.
4. Together with complying with the laws relating to personal data and other regulations, the Company is continually improving its personal data protection program.
5. The Company has established a User service center to address complaints and inquiries from Users regarding personal data and its personal data protection program.

The Company handles all personal data as follows:

• • Acquisition of Personal Data
  • The Company acquires the following personal data from the Users:
  • Data to be input by Users to use the Company’s services
  • • User Account information: E-mail address, password, name, Workspace name, preferred language, time zone and other system settings of Users.
    • User profile information: Profile, title, location and Website of Users.
    • Skill information: Skill information of Users, skill of a User recommended by other Users, and skill recommended by other Users.
    • Contents: FAQ created, learning contents shared, and contents liked, by Users.
    • Chat records: Name of chat-partner Users, date, topic, “Time spent” and “Time saved” that are input by Users in chat records.
    • Other information: Information in user lists created by Users, search terms.
• • The Company acquires personal data only in accordance with applicable laws, and uses personal data for the purposes set forth below:
  • • To provide the Company's products and services to the User
    • To introduce the Company's products and services to the User
    • To invite the User to attend seminars and exhibitions held (hosted, co-hosted, supported or sponsored) by the Company
    • To respond to inquiries or requests from the User
    • For such other purposes as may be agreed by the User and the Company prior to the Company's acquisition of such personal data
  • The Company shall process Users’ Personal Information as per the Company’s contractual relationship with the Users, in the meaning of art. 6.1 b GDPR .
• • The Company will not disclose personal data of any User to a third party unless:
  • • prior consent of the User is obtained, or
    • it is necessary to provide such data to the manufacturer or supplier of products related to the User's order (including without limitation in connection with maintenance service agreements for products delivered to the User or license agreements for software products delivered or made available to the User), or
    • the User has consented that the Company may outsource work to a third-party vendor whose work complies with standards established by the Company, and
    • such disclosure is made in accordance with applicable laws and regulations.
• • Users personal data will be securely stored at AWS (US West). User’s personal data will be deleted immediately upon the deletion of the workspace of which the User is part or upon the deletion of the User’s account. Workspace may be deleted by the administrator via the user interface (UI). Users can request to delete their account by contacting us at support@zipteam.com.
  • As the Company is based in Japan, the Company securely process Users’ personal data in Japan. On January 23, 2019 the European Commission has adopted an adequacy decision on Japan, allowing personal data to flow freely between the two economies on the basis of strong protection guarantees.
• • Users’ protection rights
  • Users are entitled to the following data protection rights:
  • • The right to access – Users have the right to request the Company for copies of Users personal data.
    • The right to rectification – Users have the right to request that the Company correct any information Users believe is inaccurate. Users also have the right to request the Company to complete the information Users believe is incomplete.
    • The right to erasure – Users have the right to request that the Company erase Users personal data, under certain conditions.
    • The right to restrict processing – Users have the right to request that the Company restrict the processing of Users personal data, under certain conditions.
    • The right to object to processing – Users have the right to object to the Company’s processing of Users personal data, under certain conditions.
    • The right to data portability – Users have the right to request that the Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • If Users make a request based on the above the Company have one month to respond. Users who would like to exercise any of these rights, can contact the Company at the following address:
  • jyoho@macnica.co.jp
• • Policy regarding use of Cookies and Web Beacons
  • Some of the Company's web pages use cookies and/or web beacons to provide better service to Users. Cookies are text files placed on Users computer to collect standard Internet log information and visitor behavior information. When Users visit our websites, the Company may collect information from Users automatically through cookies or similar technology.
  • A particular individual cannot be identified with use of cookies unless the person inputs his or her personal data. Web beacons are designed to track Users' tendencies on a statistical basis and their use is not intended to identify particular individuals.
  • The Company’s website uses the following type of cookies:
  • • Functionality –  the Company uses these cookies so that we recognize Users on the Company’s website and remember Users previously selected preferences. These could include what language Users prefer and location Users are in. A mix of first-party and third-party cookies are used.
  • The Company uses cookies for the functioning of Zendesk, a customer service software (https://www.zendesk.com/).
  • How to manage cookies
  • Users can set their browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.
• • Changes to the Privacy Policy
  • The Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on November 29, 2022.
• • How to contact the Company
  • If you have any questions about the Company’s Privacy Policy, the data the Company holds on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
  • Users can email us at: jyoho@macnica.co.jp
• • Right to contact the appropriate authority
  • Users have the right to contact the competent Supervisory Authority to report a complaint or if they feel that the  Company has not addressed their concern in a satisfactory manner.